FAQs

Our cakes are child-care friendly. We are SFA licenced, halal certified, and flavors for birthday cake designs are all nuts-free.

Yes, we are able to do same day delivery for orders placed at least 4 hours prior the required delivery timing.

Do note we only delivery between 10-12pm on Mondays.

Yes we will be able to deliver at additional $20.00.

(+3.00 for delivery to CBD/Sentosa/Tuas and on Public Holiday/Eve)

Our time slots are 10-12pm, 12-2pm, 2-4pm, 4-6pm or 6-8pm. We are closed on Mondays.

The lead time required will depend on the complexity of the cake designs. We have cake designs that can be ready as soon as 4 hours after cake ordering, and designs at our gallery page that will usually require minimum one week advance notice. For wedding cakes or more complex designs, we might require minimum 2-3 weeks advance notice.

For any customised cake designs, please send us a picture of the design to sales@cakeavenue.com, and we will be happy to provide you with a quote and advise you on the ordering process.

Yes! We take orders for bigger size cakes. Contact us to find out the size options and how soon it can be ready.

Am sorry but we do not customise other cake flavors out of our current catalogue at the moment. This will be in due consideration for future.

We will be happy to make any changes if the kitchen has not started on the cake. Please call us at 6877 9008 with a minimum of 1-2 days advance notice.

We usually will reply within the the next hour (enquiry has to be sent during our operation hours). We do not reply to messages or phone calls on Mondays as we will be closed. Please allow us to reply you the following day.

We usually do not call the recipient before delivery unless special instructions were left to do so. This is to avoid any disruption of surprise plans that the orderer may have anticipated.

If for any reason no one is present to receive delivery of the products at the delivery address you have provided during the allocated time slot, the driver will wait for maximum of 10 minutes. If to no avail, we will take the product back and retain the same for 24 hours which time you may call us to either arrange for self collection or re-delivery by us (subject to availability) upon payment of a further delivery charge.

We do hope that you will be pleased with your purchase. However, if upon collection or delivery of the products, you find that these are not those ordered by you (for example, the colour or wordings is incorrect), please notify us immediately and we will endeavour to rectify it as soon as possible. If rectification is not possible and you would like to keep the product, we will provide you with a reasonable discount off the item.

Please refer to our terms and conditions for comprehensive details on our return policy.